Privacy Policy

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website. Harmony B&B abides by the National Privacy Principles established under the Australian Privacy Amendment (Private Sector) Act, 2001.

We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

WHAT INFORMATION DO WE COLLECT?

When you visit this website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. PERSONAL INFORMATION YOU CHOOSE TO PROVIDE

Registration Information

When you register for any of our products or services you will provide us with information about yourself.

Credit Card Information

If you choose to avail of our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

-Name
-Mailing address
-Email address
-Credit card number
-Name on credit card
-Credit card billing address
-Business and home phone number

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. WEBSITE USE INFORMATION

Similar to other commercial Websites, our Website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website.

HOW DO WE USE THE INFORMATION YOU PROVIDE TO US?

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, processing your payment, monitoring the use of the service, our marketing and promotional efforts and improving our content and service offerings and customising our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at any time.

WHAT ARE COOKIES?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

HOW DO WE USE THE INFORMATION WE COLLECT FROM COOKIES?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP ADDRESSES

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

SHARING AND SELLING INFORMATION

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

HOW YOU CAN ACCESS AND EDIT YOUR PERSONAL INFORMATION

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

WHAT ABOUT LEGALLY COMPELLED DISCLOSURE?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

WHAT ABOUT OTHER WEBSITES LIKED TO AND FROM OUR WEBSITES?

We are not responsible for the practices employed by Web sites linked to or from our Website or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Website.

Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

YOUR CONSENT

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

OUR COMMITMENT TO THE SECURITY OF YOUR DATA

Please note that your information will be stored and processed on our computers in Australia and the United States. The laws on holding personal data in Australia and the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

CHOICE

We allow visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

ACQUISITION OR CHANGES IN OWNERSHIP

In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and maybe part of those assets that are transferred.

POLICY MODIFICATIONS

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Terms & Conditions

BOOKING AND PAYMENT

• Receipt of payment assumes acceptance of these terms and conditions and a dog-friendly policy.
• Check-in available from 2:00 pm, check-out by 10:00 am. We take pride in presenting our accommodation to the highest standard for every guest. We appreciate you don’t ask for late check-in and late checkout due to the time constraints between guests.
• We require a deposit of 50 % to confirm a reservation. Payment is available by direct deposit or credit card.

CANCELLATION POLICY

• Your deposit is non-refundable unless the accommodation can be rebooked by the owner for the same dates.  The final payment is due 7 days prior to arrival. No refunds are given for cancellation within the 7 day period.

COVID

• Due to the unknown circumstances surrounding COVID, should you need to postpone your stay due to a last-minute lockdown where you are or where we are, reach out and we can have a chat.

HOUSE STANDARDS

• Do not exceed the maximum number of guests allocated per cabin overnight.
• Should you be expecting visitors at the Maleny Homestead during your stay, we ask that the whole property (house and cottage) be reserved to avoid potential disturbance to separate guests.
• We have a non-smoking policy indoors. Smoking is allowed outdoors on balconies only. Cigarette butts must be disposed of in the bins – not in the garden.

DAMAGES AND BOND

• Noise levels must be kept at a normal residential level. Any damage to the property is the tenant’s responsibility.
• We understand that sometimes there are accidents, so please let us know if something has been damaged, and we can come to some arrangement. We take a credit card number as a security bond, and if damages have not been reported after check out, and if we cannot contact you to discuss the matter, we reserve the right to charge the amount it takes to rectify those damages to your credit card.
• The owners take no responsibility for the theft loss or damage to tenant personal property.

DOG-FRIENDLY POLICY

• At Maleny Homestead, we are happy to have up to two small dogs stay along with their owners in any of our accommodations.
• Please bring along your dog bedding and bowls.  Dogs must be flea and tick treated, fully vaccinated and well behaved.
• Pets are strictly not permitted on the beds or furniture.
• We ask that you pick up any doggy business from the grassed areas or car park and dispose of it in the rubbish bin prior to your departure.
• We ask you to not leave your pets unattended in the house, on the deck or in the yard.
• All accommodations are not fenced, and a leash is required while outdoors.
• At the Maleny Homestead, there are plenty of outdoor spaces and walking paths for your pets to exercise.
• Thanks in advance for your care and consideration.
• If it is necessary to repair any damage caused by your pet. The cost will be the responsibility of the guest.
• A cleaning fee will be charged to your credit card if these rules are not respected.